Shipping & FAQ
- Where do you ship?
- Anywhere in Canada, by tracked courier. Shipping is free on orders over $99 and $14.99 below that. We don't ship outside Canada.
- How long does it take?
- Orders ship from Brampton within 1 to 2 business days. Delivery time is on top of that. You'll get tracking by email when it ships.
- Can I pick up my order?
- No. Our Brampton address is an office and warehouse without a front counter, so every order ships.
- What do the grades mean?
- A is excellent, B is good with light wear, and C is fair with visible wear. The grade is about looks only. Every grade is tested the same way and has the same warranty. See the grading guide for details.
- Are the photos of the actual device?
- Some product photos are representative. The device you get matches the model, specs and grade you chose. If you want to know more about a specific unit, email us before you order.
- Is my data safe on a device you sold?
- Every device is reset to factory settings before it ships, and phones and tablets are signed out of any previous account.
- Are phones unlocked?
- Yes. Phones we sell are unlocked and work with Canadian carriers.
- What if it breaks?
- Every device has a 90-day warranty against defects. Start a return and we'll send you a prepaid label.
- How do I pay?
- Checkout runs on Stripe and accepts Visa, Mastercard, American Express, Apple Pay and Google Pay. Your card details go to Stripe and never touch this site.
- How does buying a 416 number work?
- After you pay, we email you within one business day. You tell us which carrier the number is going to, then we work with you and that carrier to port it over.
Something else? Send us a message.