Returns & warranty
14 days to change your mind, and 90 days of warranty against defects. To send anything back, start a return first so we can give you a return number.
If something is wrong with it
If your device has a defect, or isn't what you ordered, we email you a prepaid return label. You don't pay to send it back.
- Within 14 days of delivery: your choice of a full refund or a replacement.
- Within 90 days of delivery: we repair it, replace it with the same model and grade, or refund it if we can't do either.
If you changed your mind
You can return a device within 14 days of delivery. Start a return, then ship it back at your own cost using a tracked service.
When it arrives we test it. If we find no defect, we refund the price you paid minus a 10% restocking fee. Original shipping isn't refunded.
What we check
- We record each device's serial number before it ships, and check it again when it comes back. A device with a different serial number can't be accepted.
- Send back everything that came in the box, such as the charger and cable.
- Sign out of and remove your Apple ID or Google account first. We can't process a device that's still locked to your account.
- The device should come back in the condition it shipped in. Damage after delivery, like a cracked screen or liquid, isn't covered by the warranty or a change-of-mind return.
416 phone numbers
A 416 number can be fully refunded until the port request is submitted to your carrier. After the number has ported, the sale is final.
How refunds are paid
Refunds go back to the card or wallet you paid with, usually within 5 business days of the return arriving.
Returns go to: Maple Refit, 2 County Ct Blvd, Unit 400, Brampton, ON L6W 3W8. Please don't ship anything without a return number.